We pride ourselves on exceptional customer service. If you are not completely satisfied with your piece once you receive it, you MUST contact us within 7 days of delivery via email. Returns must be sent back within 14 days of receipt of goods for domestic orders, and 30 days for international orders.
All made to order pieces are made at the time of the order. Please ensure you choose the correct necklace size before ordering. If you are unsure of your size, email us at firstname.lastname@example.org. If you incorrectly order the wrong size and need to exchange it for a different size, a 20% fee will be added to exchange your piece.
Custom orders and shipping fees are non refundable. Buyers are responsible for all return shipping costs.