FAQ

A few frequently asked questions answered for you. If you have any questions not answered here, please feel free to email us at vidajewelrydesigns@gmail.com.

Do you ship internationally?

COVID is significantly impacting the mail system. As of right now we have suspended using USPS for International packages because of lost or stolen packages. For international shipping we now use DHL or UPS only since they are the most reliable. DHL will arrive within 3-5 business days and provides insurance. 

As a courtesy to our international customers, if you spend $275 or more on an order. We will issue you a $20 shipping credit. 

If you are part of an EU country, VAT laws recently changed in 2021 and are now more legally complicated. I cannot ship via our website, however, I can ship via Etsy. Simply email me above and we can arrange the transaction.

Can I shower and workout with my jewelry?

Please see our Jewelry Care section for the answer to those questions and how to properly care for your jewelry.

Can the size of your pieces be adjusted?

There is no one answer to this question. Each individual piece is different and some can be adjusted and others cannot. Each individual product listing has details about the length or size of a piece. If it specifically states that a piece can be adjusted then it can. To add length to a necklace that says it can be adjusted, choose the "Extra Length" option under Necklaces in addition to your order.

If you are not sure, feel free to contact me via email. 

Do you take custom orders?

I love creating unique designs and bringing a customer's vision to life; however, as of right now we are currently not accepting custom orders. Check back in 2022.

Do you have a brick and mortar store?

I do not have a brick and mortar, just solely e-commerce. I work out of my home office studio, and I plan to keep it that way since I love visiting my husband in his home office as well. 

Do you do pop-ups?

I have done several pop-up shows in the past at various West Elm and JCrew locations. Due to COVID, no pop-ups are currently scheduled. Depending on how things look for 2022, if we will be able to safely resume them. My health and that of my family is, and will always be, my first priority. 

If you are a store owner, you can contact me via email if you'd like to discuss a future pop up show.